1. Where We Ship
Serapis offers shipping to destinations worldwide where carriers, laws, sanctions, product rules, and our shipping-rate system allow delivery. Availability is confirmed at checkout. We do not guarantee delivery to every country, territory, address type, or remote location.
2. Processing Time
Orders are normally prepared within 1–3 business days after payment confirmation. Processing may take longer during launches, holidays, high demand, stock checks, fraud review, address verification, or events outside our reasonable control.
3. Estimated Transit Time
Estimated transit time is generally 7–14 business days after dispatch. This is an estimate, not a guaranteed delivery date. Customs, remote-area handling, weather, carrier disruption, public holidays, and local conditions may cause delay.
4. Shipping Charges and Free Shipping
Shipping is calculated automatically using destination, postal code, product, quantity, weight, order value, and the active shipping-rate table. Regional free-shipping thresholds may apply. Remote-area or special handling charges must be shown before payment. If no shipping rule is available, checkout is blocked rather than defaulting to free shipping.
5. Taxes, Duties and Customs
Unless checkout explicitly states that duties and taxes are included, the recipient is responsible for import duties, taxes, brokerage, customs clearance, and other local charges. Customs authorities may require identification or additional information. Refusal to pay lawful import charges may result in return, disposal, delay, or fees.
6. Tracking
Tracking information is provided after dispatch when available. Carrier scans may take time to appear. Use Order Lookup for the current tracking number and status.
7. Address Accuracy
Customers must provide a complete and accurate deliverable address. Contact us promptly if an address is wrong. We cannot guarantee changes after warehouse processing. Additional costs caused by an incorrect, incomplete, refused, or undeliverable address may be charged to the customer where legally permitted.
8. Loss, Damage and Delivery Issues
Report visible damage, missing items, or incorrect products as soon as possible, preferably within 7 days of discovery, with packaging photos and other evidence where useful. This requested reporting period does not limit mandatory legal rights. We will investigate with the carrier and offer an appropriate remedy.
9. Delays and Split Shipments
Orders may be shipped in separate packages. Events outside reasonable control may delay delivery. We will provide available information but cannot control customs or carrier operations.
10. Contact
For shipping questions, use Order Lookup or contact [email protected].
Contact Serapis
Serapis Labs LLC
312 W 2nd St, Unit A816
Casper, WY 82601, United States
Email: [email protected]
Website: www.serapis.ltd
This policy should be reviewed by qualified legal counsel before public launch and updated when sales regions, service providers, products, taxes, warranty coverage, or applicable laws change.
