1. Introduction
This Privacy Policy explains how Serapis Labs LLC ("Serapis," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit www.serapis.ltd, purchase products, contact support, use order lookup, subscribe to communications, or otherwise interact with our services. This Policy applies globally, subject to rights that cannot be waived under applicable law.
2. Information We Collect
We may collect contact and order information, including name, email address, shipping and billing address, phone number when provided, purchased products, order number, shipping status, returns, refunds, warranty requests, support messages, attachments, and communication history. Payment card information is collected and processed by Stripe; Serapis does not store full payment card numbers or security codes. We also collect technical information such as device type, browser, approximate location derived from IP address, security logs, cookie choices, and interactions with the website.
3. How We Use Information
We use personal information to process payments and orders; calculate shipping; arrange delivery; provide order lookup, receipts, refunds, returns, warranty and support; prevent fraud and protect the website; comply with legal obligations; improve products and services; and send marketing communications only where permitted and selected by you.
4. How We Share Information
We may share information with Stripe and other payment providers; logistics, warehouse and delivery providers; website hosting and database providers; email and customer-support providers; professional advisers; fraud prevention and security providers; and analytics or advertising providers only when enabled and where legally permitted. These providers may process information only for the services they provide to us, subject to their terms and applicable law. We may also disclose information when required by law or in connection with a merger, financing, acquisition, or sale of assets.
5. International Transfers
Because Serapis sells internationally, information may be processed in countries other than where you live. Where required, we use appropriate safeguards for international transfers. Local privacy rights and mandatory protections remain applicable.
6. Retention
We retain order, payment, tax, accounting and warranty records for periods required by law and legitimate business needs. Support tickets and attachments are retained only as long as reasonably necessary to resolve the request, maintain records, prevent abuse, and meet legal obligations. Retention periods may vary by country and record type.
7. Your Choices and Rights
Depending on where you live, you may have rights to access, correct, delete, restrict, object to, or receive a copy of personal information, and to withdraw consent. You may unsubscribe from marketing emails at any time. Transactional emails relating to orders, safety, support, returns, refunds, or warranty are not marketing subscriptions. We may need to verify your identity before completing a request.
8. Cookies and Local Storage
We use necessary technologies for security, checkout, shopping cart storage, cookie preferences, and core website operation. Analytics and advertising technologies are used only when enabled and where required consent has been obtained. See our Cookie Policy for more information.
9. Children
Our services are not directed to children under 13. A person who has not reached the age at which they may independently enter a purchase contract in their location should purchase only through a parent or legal guardian.
10. Security
We use reasonable administrative, technical and organizational safeguards. No system can guarantee absolute security. Do not send payment card details through email, support forms, or attachments.
11. Changes and Contact
We may update this Policy as services or laws change. The latest version and update date will appear on this page. Contact [email protected] for privacy questions or requests.
Contact Serapis
Serapis Labs LLC
312 W 2nd St, Unit A816
Casper, WY 82601, United States
Email: [email protected]
Website: www.serapis.ltd
This policy should be reviewed by qualified legal counsel before public launch and updated when sales regions, service providers, products, taxes, warranty coverage, or applicable laws change.
