1. Overview
This Policy applies to products purchased directly from www.serapis.ltd. It supplements, and does not limit, mandatory consumer rights in the purchaser's location.
2. Unshipped Orders
An eligible paid order may be cancelled before shipment through Order Lookup. If cancellation is accepted before logistics handoff, the product price and paid shipping charge are refunded to the original payment method. Once the order has shipped, the return process below applies.
3. 14-Day Return Period
You must submit a return request within 14 days after you, or a person designated by you other than the carrier, receives the product. For orders delivered in separate shipments, the period begins when the final item is received. Local law may provide additional or longer rights.
4. Return Condition
Opened products may be returned if they are not damaged and have only been handled as reasonably necessary to inspect them. Products should be returned with included accessories, components, manuals, promotional items, and original packaging where reasonably possible. We may reduce a refund where permitted by law if handling beyond reasonable inspection causes damage, missing parts, or loss of value.
5. How to Request a Return
Use the return request option in Order Lookup or contact [email protected] with the order number, products, reason, and relevant photos or video. Do not send a product before receiving return instructions and a return authorization. Returns sent to an unauthorized address may be delayed or rejected where permitted.
6. Return Shipping and Original Shipping
For a change-of-mind return, the customer pays return shipping unless applicable law requires otherwise. Serapis pays reasonable return or replacement shipping for confirmed defects, shipping damage, incorrect products, or missing items. Refund of original standard delivery charges follows applicable law. Additional cost for expedited or premium delivery is not refundable except where required.
7. Damaged, Incorrect or Missing Items
Contact us as soon as possible and preferably within 7 days of discovery, with photos or video where useful. This reporting request does not remove statutory rights for defects discovered later. Depending on the issue, Serapis may repair, replace, supply missing parts, or refund.
8. Refund Processing
Refunds are sent to the original payment method after the return is received and inspected or after another remedy is approved. Processing and bank posting times vary. We do not promise a fixed arrival date. The order page may show Refund Processing, Refunded, Partially Refunded, or Refund Failed. Discount codes are not exchanged for cash.
9. Non-Returnable Items
Items may be non-returnable where applicable law permits, including personalized products, products damaged by misuse, and certain sealed hygiene-related items after opening if clearly identified before purchase. Any product-specific exception will be stated before checkout.
10. Contact
For cancellations, returns or refunds, use Order Lookup or email [email protected].
Contact Serapis
Serapis Labs LLC
312 W 2nd St, Unit A816
Casper, WY 82601, United States
Email: [email protected]
Website: www.serapis.ltd
This policy should be reviewed by qualified legal counsel before public launch and updated when sales regions, service providers, products, taxes, warranty coverage, or applicable laws change.
